microsoft display dock hdmi to dvi doesnt work

Surface Dock isn't connecting to your external monitor Surface Dock isn't connecting to your external monitorĪudio problems while connected to the Surface dock

For more info, see Install Surface and Windows updates.

Before you begin troubleshootingįirst, to make sure your Surface is working properly, get the latest updates. Let us know the results of swapping the cable and the driver reinstall when you have a moment and we’ll go from there.If you’re having trouble getting your Surface Dock or Surface Docking Station working with your Surface, here's help. Once the dock is powered on, reconnect it to your system when prompted by the installer which will trigger the final portion of the installation Reattach the power cable to the dock first.Now download and install the 7.9 M3 DisplayLink software, found here –> ….This is important as Microsoft has been releasing frequent updates to Windows 10. Repeat this process until there are no new updates found.

If running Windows 10, please run Windows Update (Start > Settings > Update & security).

Once the Cleaner has been run, reboot (even if not prompted to).

Download, extract and run the DisplayLink cleaner tool, found here –> … (video walk-through -> ).

Don’t worry if this fails, just move onto the next step

Uninstall the DisplayLink Core software from the Control Panel -> Programs and Features.

Please keep it disconnected until the last step.

Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely.

Pending the results of that test, we’ll also want to make sure that the DisplayLink driver used by the dock is working properly. I know you mentioned it is a brand new quality cable, but would it possible to swap in another to help rule out a faulty cable? Based on your results, the first thing to check is the HDMI-DVI cable itself. Thank you for the great detail and the testing you have already performed, that helps a lot. I’m sorry the HDMI output of the dock isn’t working as expected.

Microsoft display dock hdmi to dvi doesnt work